Payment Portal | NAB Portal Pay - NAB
What is the Payment Portal?
The Payment Portal is a secure portal for payers to register and set up scheduled and recurring rent or other relevant one off payments.
NAB Portal Pay allows payers to conveniently make secure payments to their agency via bank account or card. They will have peace of mind using NAB Portal Pay, as all payments are secured by NAB.
Once registered, payers can set up one-off, scheduled or recurring payments. They can view their scheduled upcoming payments and review their payment history. Payers will also receive automated email reminders from NAB Portal Pay of upcoming scheduled payments and any unsuccessful payments.
Payers will be able to access our Support Hub, which includes information on how to register, make payments and use the portal.
Please note that agent access is not available to the Payment Portal.
Payment Portal benefits
- Saves time by not having to upload direct entry files for processing.
- No need to keep a separate record of direct debit authorisations for transactions processed through the Payment Portal.
- Currently, no direct debit transaction fees apply where a payer chooses to pay by bank account via NAB Portal Pay.
- Transactions are recorded individually and are easy to reconcile with unique Payer Reference Numbers (PRN).
- Ability to surcharge your payers for card payments they make on the Payment Portal via NAB Gateway (only available if this payment option is selected by your agency).
Are the details of the NAB Settlement account secure?
If a payer pays rent through the NAB Portal Pay Payment Portal, you won’t need to provide them with the details of your NAB Settlement account. They’ll be able to log into the portal with their Payer Reference Number (PRN) and schedule their payments. All payments will be automatically credited to the nominated NAB Settlement account with PRN.
You’ll need to add PRNs in the bank reference or unique ID field in your payer’s profile in your property software.
Payment notifications
Payers will receive email reminders for the following:
- Confirmation where a scheduled payment is completed
- Reminder of an upcoming scheduled or recurring payment 3 days before the scheduled payment date
- Notification that their payment is being processed
- Notification if we were unable to process a payment
- Confirmation where a scheduled or recurring payment is cancelled
Differences between the Payment Portal and NAB Connect
| Payment Portal | NAB Connect | |
|---|---|---|
Description | Payment Portal Payers can make or schedule payments through linked bank accounts (Direct Debit) or card via NAB Portal Pay. | NAB Connect Agent estate agent creates a Direct Debit file (DE File) for scheduling Direct Debit payments from their tenants who’ve completed a paper-based Direct Debit Request form. |
Payment initiation | Payment Portal Payer-initiated direct debit. | NAB Connect Agent-initiated direct debit. |
Direct Debit Request Service Agreement (DDR-SA) | Payment Portal A DDR-SA must be provided to each payer prior to them registering for the Payment Portal if Direct Debit option is offered. | NAB Connect A DDR-SA must be provided to each payer. |
Direct debit request | Payment Portal Completed digitally on Payment Portal by payer. | NAB Connect Must be signed by the payer on a paper-based form and kept in the real estate agent’s records. |
Notifications | Payment Portal Payers will automatically receive notifications from the Payment Portal of upcoming scheduled payments two business days before the payment takes place as a reminder to have sufficient balance in their account for the anticipated payment. | NAB Connect Agents need to arrange and send notifications at their own discretion using their own resources. |
Direct Debit claims | Payment Portal Direct debit claims are handled by the agent as they are today. No claims processing will occur through the portal. | NAB Connect Direct debit claims are handled by the agent as they are today.
|
Display of transactions on statement | Payment Portal Each transaction is individually posted to your nominated NAB settlement account. The Transactions will appear individually on both your Account statement and Enhanced Statement File. | NAB Connect All direct debit transactions posted in the direct entry file on NAB Connect are aggregated and posted as one aggregate value on the nominated Settlement Account statement. Agents must refer to their Direct Entry file for reconciliation. |
Fees and charges | Payment Portal Currently, no direct debit transaction Fee will be applied to the agent or payer when payer initiates payment through NAB Portal Pay. | NAB Connect A direct debit transaction fee will be applied for agent initiated direct debit payments |
Benefits for agent | Payment Portal
| NAB Connect
|
Benefits for payer | Payment Portal
| NAB Connect
|
Related guides
See some of our other guides to help you get the most out of NAB Portal Pay.
Information for property managers
Learn how property managers can use NAB Portal Pay to help both new and existing payers.
Payer registration
Find out how the payer registration process works for NAB Portal Pay.
Payer payments
Learn how payment processing, cut-off times, notifications and scheduling works in NAB Portal Pay.
Call NAB Portal Pay Support
You can call us during the following hours:
- Monday to Friday 9am to 5pm AEST
- Saturday 10am to 3pm AEST
Email NAB Portal Pay
You can reach out to us via email and we will respond as soon as possible.
Speak to your banker
Find out how NAB Portal Pay can help your real estate business.
Important information
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