Managing our supply chain

Working with our suppliers

For more than 160 years, we’ve been helping customers with their money. However, we don’t do this on our own. We partner with suppliers to provide the best solutions. We have an extensive range of suppliers who work with us to deliver high-quality products and services.

Our suppliers must meet our business requirements and be appropriately screened to ensure their arrangements and supply pose minimal or no risk to our customers or us.

We encourage our suppliers to continuously improve their products and standard of service, to enhance our customer experience and outcomes.

We monitor our supply arrangements to ensure suppliers meet our standards, including contract performance, service delivery, risk management and communication.

Learn more about our expectations, our shared responsibilities and other important information.

Sustainability of our supply chain

The conduct and performance of our suppliers can have a significant impact on our sustainability as a business, as well as our reputation in the communities where we operate.

We're focused on making sure the practices of all businesses within our Group are fair, responsible and sensitive to our stakeholders’ needs.

We encourage all our suppliers to become signatories to NAB Group’s Supplier Sustainability Principles (PDF, 8MB) which specify the sustainability requirements for suppliers providing goods and services to our businesses.

We have risk management processes to identify, assess, mitigate and monitor potential risk areas where we could be exposed to human rights concerns, including modern slavery. You can read more in our Modern Slavery Statement.

Our annual reporting suite includes further information on our sustainability progress and how our suppliers help us deliver on our ambitions.

Supplier diversity

Including diverse suppliers (businesses owned by women, First Peoples, people with disabilities, and social enterprises) in our supply chain increases their exposure to corporate sourcing. It also creates employment and training opportunities, sustainable growth and social and financial inclusion.

Read more about our supplier diversity program in our NAB's 2024-2027 Reconciliation Action Plan (PDF, 8MB).

Small business payment terms

NAB is a signatory to the Australian Supplier Payment Code developed by the Business Council of Australia. This provides small business suppliers with a standard payment term of 30 days from receipt of a valid tax invoice. We intend to pay within 20 days to support our small business customers. If you’re a small business and have any queries about this, please email supplieronboardingandsupport@nab.com.au.

Engaging with suppliers (SAP Ariba)

We’ve partnered with SAP Ariba, a global leader in procurement solutions, to help streamline the way we work with our suppliers. We’ll be using SAP Ariba for sourcing goods and services, contract management and payments. If you’re not already on our SAP Ariba system, we’ll invite you to register. You can read more in our supplier registration packs:

NAB Australia Supplier Onboarding Guide (Step 1) (PDF, 1MB)

NAB Australia Supplier Onboarding Guide (Step 2) (PDF, 1MB)

NAB Australia Supplier Onboarding Guide (Step 3) (PDF, 1MB)

NAB Australia PO and Invoice Guide (PDF, 2MB)

Vietnam

NAB Vietnam Supplier Onboarding Guide (Step 1) (PDF, 1MB)

NAB Vietnam Supplier Onboarding Guide (Step 2) (PDF, 2MB)

NAB Vietnam Supplier Onboarding Guide (Step 3) (PDF, 1MB)

NAB Vietnam PO and Invoice Guide (PDF, 2MB)

India

NAB India Supplier Onboarding Guide (Step 1) (PDF, 891KB)

NAB India Supplier Onboarding Guide (Step 2) (PDF, 2MB)

NAB India Supplier Onboarding Guide (Step 3) (PDF, 1MB)

NAB India PO and Invoice Guide (PDF, 2MB)

More information

Purchase Order Terms and Conditions (PDF, 205KB)

NAB India Purchase Order Terms and Conditions (PDF, 2MB)

NAB Vietnam Purchase Order Terms and Conditions (PDF, 267KB)

Supplier Standard Account Information Pack & FAQs

NAB Suppliers Ariba Supplier Education Materials Portal

You can also email our team at supplieronboardingandsupport@nab.com.au.