How we engage with stakeholders | Polices and reporting - NAB
How we work with stakeholders
Major themes
We value the opportunity to hear about the issues most relevant to our stakeholders. This feedback helps us address the sustainability topics that matter most.
Environmental issues
We continue to work with government, advocacy, industry and investor stakeholders on environmental issues, including climate change, natural disasters and biodiversity.
Human rights
We consult a range of stakeholders on human rights issues including the human impacts of modern slavery and other human rights abuse risks and provide grievance processes to address concerns.
Consumer issues
We embrace inclusive banking practices and responsible sales and offer hardship assistance to make banking easier and more accessible for our customers.
Why stakeholder management matters
Communication and understanding are key to a business like ours with so many diverse external stakeholders. By continually engaging with our wide range of stakeholders, we can understand what’s expected of us, identify issues, and discover opportunities.
Our approach
Our approach to stakeholder engagement is outlined in our Sustainability Policy (PDF, 286KB). We aim to be respectful, responsive, open and authentic in our engagement on issues of mutual importance.
Key stakeholders include:
- Customers
- Our colleagues and contractors
- Investors (shareholders, fund managers and superannuation funds)
- Analysts
- Industry bodies, associations, regulators and government
- Suppliers
- The broader community, including non-government organisations and our community partners
- Media
Defining material issues
Connecting with our many and varied stakeholders is an important part of our strategy.
Our 2026 Annual Report (PDF, 16MB) details our diverse stakeholder groups, the ways we engage with them and their issues of interest. This includes details on our annual Materiality Process, which helps us identify the important environmental, social and governance (ESG) issues that shape our business and impact our communities.
Through annual assessments, we observe how perceptions of issues change over time. This helps us understand whether our work responding to material issues meets stakeholder expectations. We also use ongoing engagement activities throughout the year to inform our determination of material themes.
Regular engagement
We value constructive feedback and engagement with various stakeholders, including non-governmental organisations (NGOs) and ESG analysts. We consider their feedback and analysis when determining our prioritised material themes. Our most recent engagements are detailed in our 2026 Annual Report (PDF, 16MB).
How we engage stakeholders
| Stakeholders | Engagement activities | ESG Issues of interest |
|---|---|---|
| Customers | Engagement activities
| ESG Issues of interest
|
| Colleagues | Engagement activities
| ESG Issues of interest
|
| Shareholders (including institutional investors) | Engagement activities
| ESG Issues of interest
|
| Suppliers | Engagement activities
| ESG Issues of interest
|
| NGOs and community partners | Engagement activities
| ESG Issues of interest
|
| Government and regulators | Engagement activities
| ESG Issues of interest
|
| Media | Engagement activities
| ESG Issues of interest
|
| Advocacy organisations | Engagement activities
| ESG Issues of interest
|
Your feedback
We know how important it is to listen and respond to customer and community feedback on issues. We’re focused on maintaining resilient and sustainable business practices, including how we manage our operations, supply chain and financing activities.
To give feedback or raise an issue about our business, contact NAB Resolve, which will lodge the feedback or issue with the appropriate NAB department for investigation as required.
To raise a human rights concern, email grievances@nab.com.au. Guidance on raising a concern in various languages is available on the human rights approach page.
To contact the Sustainability team directly, email sustainability@nab.com.au.
Explore sustainability at NAB
Learn more about how we’re embedding sustainability throughout our business.
Human rights approach
Upholding human rights is fundamental to the way we do business.
Sustainability approach
Learn how we’re embedding sustainability throughout our business.
Managing our supply chain
Learn about our approach to managing our supply chain to ensure we can deliver high quality products and services.
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