Cancel scheduled payments

1. Log in to NAB Portal Pay, enter your email address and password and select Log in.
2. Choose a scheduled payment from the payments tile on the home landing page. To view all scheduled payments, navigate to the payments page by selecting Payments from the grey navigation bar.
3. Choose a scheduled payment.
4. Select Delete.
5. Confirm that you want to cancel the recurring payment by selecting Yes, delete.
6. Do not navigate away from the page until the payment summary screen has appeared. Doing so may disrupt the payment cancellation.

To cancel a scheduled payment, please ensure the cancelation is completed before midnight (Melbourne time) on the business day prior to the scheduled payment date. This includes weekends and public holidays. For example, if your payment is scheduled for Monday, please cancel the payment no later than 11:59 pm Melbourne time the previous Friday.

We’ll send you an email to let you know that your payment has been cancelled. You cannot cancel a scheduled payment once it has been made.